93 lines
4.0 KiB
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93 lines
4.0 KiB
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From fork-admin@xent.com Wed Oct 2 18:18:59 2002
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Wed, 2 Oct 2002 09:55:35 -0700
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From: "Mr. FoRK" <fork_list@hotmail.com>
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References: <DAV68j2OW7MgETDx4e700008892@hotmail.com>
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<m28z1grenj.fsf@maya.dyndns.org>
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Subject: Re: ActiveBuddy
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Date: Wed, 2 Oct 2002 10:00:48 -0700
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tests=AWL,CLICK_BELOW,KNOWN_MAILING_LIST,QUOTED_EMAIL_TEXT,
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REFERENCES,T_OUTLOOK_REPLY,T_QUOTE_TWICE_1
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version=2.50-cvs
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----- Original Message -----
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From: "Gary Lawrence Murphy" <garym@canada.com>
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> ... and the one thing I think we've learned in all that time is that,
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> as a help-desk, it doesn't work.
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I'm not sure they are doing strictly help-desk stuff.
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But the whole 'who in their right mind would use that? it doesn't have all
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these cool features!' isn't always a guarantee of failure - maybe there is a
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strength in this approach (agents and/or IM as ui) than can find a nich
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application space.
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>
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> In all the prolog-based NL database query systems of the 1980's and
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> other later chatterbot helpdesk projects like Shallow Red, even
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> simpler tries like Ask Jeeves, people very quickly know they're
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> talking to a robot, and the queries anneal to short, truncated and
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> terse database-like verb-noun or just noun-keyword requests.
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Kind of like a web query - and with google, someone else can turn them into
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a link so you don't even have to type anything.
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>
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> People are just too quick to adapt, and too impatient to forgive a
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> clunky interface, and for now, especially when the /average/ computer
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> user still can't type more than maybe 5-10wpm, NL is a painfully slow
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> clunky interface.
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Yes - true true.
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>
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> Put it this way: Would you login, wake the bot and ask for the Seattle
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> weather, or would you do as we /all/ do and just click the weather
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> icon sitting there on your desktop?
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What about a situation where you don't directly ask/talk to the bot, but
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they listen in and advise/correct/interject/etc?
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example: two people discussing trips, etc. may trigger a weather bot to
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mention what the forecast says - without directly being asked.
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