105 lines
4.7 KiB
Plaintext
105 lines
4.7 KiB
Plaintext
From fork-admin@xent.com Wed Oct 2 17:51:37 2002
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Wed, 2 Oct 2002 12:25:52 -0400 (EDT)
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To: "Mr. FoRK" <fork_list@hotmail.com>
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Cc: <fork@example.com>, "Rohit Khare" <Rohit@KnowNow.com>
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Subject: Re: ActiveBuddy
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References: <DAV68j2OW7MgETDx4e700008892@hotmail.com>
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From: Gary Lawrence Murphy <garym@canada.com>
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X-Home-Page: http://www.teledyn.com
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Organization: TCI Business Innovation through Open Source Computing
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Reply-To: Gary Lawrence Murphy <garym@canada.com>
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Date: 02 Oct 2002 12:25:52 -0400
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How is this any different from attaching an Infobot or A.L.I.C.E
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through licq's console-hook? People have been doing that for years,
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and for over a decade in IRC and the MUDs.
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... and the one thing I think we've learned in all that time is that,
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as a help-desk, it doesn't work. People just don't like talking to
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robots, especially when the robots, once confused, become imbeciles.
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I think the humans may feel cheated, deceived and tricked when they
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discover, as with the Seattle answer, that they are talking to a
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machine; there's no real intelligence behind that simulated-friendly
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and therefore empty 'thx'.
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AIML is clever and cute, but for /practical/ applications as a first
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line of technical support? It's been tried over and over, and while I
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/also/ think that it /should/ work, for the most part, people won't
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use it. What's worse, as we make the NL processing more and more
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clever, it only means it fails more dramatically; ALICE doesn't just
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stumble a bit, it starts to drool. And ALICE is the best we have.
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Like a Dalek: All very impressive when things are going well, but all
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it takes to betray the chicken-brain inside is a towel over it's
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ill-placed eye, or a spin off the metal surface ;)
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In all the prolog-based NL database query systems of the 1980's and
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other later chatterbot helpdesk projects like Shallow Red, even
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simpler tries like Ask Jeeves, people very quickly know they're
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talking to a robot, and the queries anneal to short, truncated and
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terse database-like verb-noun or just noun-keyword requests.
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People are just too quick to adapt, and too impatient to forgive a
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clunky interface, and for now, especially when the /average/ computer
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user still can't type more than maybe 5-10wpm, NL is a painfully slow
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clunky interface.
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Put it this way: Would you login, wake the bot and ask for the Seattle
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weather, or would you do as we /all/ do and just click the weather
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icon sitting there on your desktop?
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Just for fun, here's an interesting conversation between Shallow Red,
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ALICE and Eliza as they decide to play the Turing Game:
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http://www.botspot.com/best/12-09-97.htm
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--
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Gary Lawrence Murphy - garym@teledyn.com - TeleDynamics Communications
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- blog: http://www.auracom.com/~teledyn - biz: http://teledyn.com/ -
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"Computers are useless. They can only give you answers." (Picasso)
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