48 lines
2.3 KiB
Plaintext
48 lines
2.3 KiB
Plaintext
From rssfeeds@jmason.org Thu Sep 26 16:34:05 2002
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To: yyyy@spamassassin.taint.org
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From: joelonsoftware <rssfeeds@spamassassin.taint.org>
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Subject: Jakob Nielsen on Offshore Usability: "To save costs, some
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companies are ou
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Date: Thu, 26 Sep 2002 15:28:26 -0000
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Content-Type: text/plain; encoding=utf-8
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URL: http://www.joelonsoftware.com/news/20020917.html
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Date: Not supplied
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Jakob Nielsen on Offshore Usability[1]: "To save costs, some companies are
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outsourcing Web projects to countries with cheap labor. Unfortunately, these
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countries lack strong usability traditions and their developers have limited
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access -- if any -- to good usability data from the target users."
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Offshore usability is a specific case of the general "offshore design" problem.
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Put simply, software teams are not successful when
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design or management are done in a different physical location than
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programming. Once I actually had a job where I was in New York, my direct
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manager was in Singapore, _his_ manager was in Hyderabad, and if I needed
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any management input I had literally no choice but to go to the CEO because at
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least he was awake during the same hours as I was. You can't get things done
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like this. A good project team relies on hundreds of small interactions a day.
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Here in the Fog Creek offices, we have 10 small conversations about FogBUGZ 3.0
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development every day.
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What I don't understand is people who think it's OK to move the developers ten
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time zones away from their managers and expect good results. Those same people
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would scream bloody murder if you told them that you were going to
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send the whole _management_ team to Bangalore or Beijing.
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[1] http://www.useit.com/alertbox/20020916.html
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