95 lines
4.2 KiB
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95 lines
4.2 KiB
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From fork-admin@xent.com Mon Oct 7 20:37:01 2002
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12:19:41 -0700 (PDT)
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Message-Id: <3DA1DE4B.7080401@cse.ucsc.edu>
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From: Elias Sinderson <elias@cse.ucsc.edu>
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To: fork@spamassassin.taint.org
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Subject: Re: The absurdities of life.
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References: <3283394680.20021007145936@magnesium.net>
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Date: Mon, 07 Oct 2002 12:19:39 -0700
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I call PacBell/SBC every two or three months about a recurring problem
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we have at my house:
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We get a phone bill every month for someone who no longer lives at our
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house for a phone line which has been disconnected for over three years
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and the account balance is (drum roll please) $0.00! Sometimes the
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people I talk to cannot locate the account in their system and tell me
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that the phone number doesn't exist. Some people are able to locate the
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account but say that it has been disconnected and there is no way we
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could get a bill sent to us for that account. Some people can locate the
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account and verify that the line has been disconnected for three years
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and that the amount owed is $0.00 and then they say somthing along the
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lines of "Huh?" or "I'm not sure what's going on... Hold please." And
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eventually I have similar conversations with their managers and the
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account representatives and billing people and their managers and their
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managers' managers ad naseum.
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The outcome of every phone call is that they'll "look into it" and fix
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the problem and I might receive one or two more bills depending on when
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it's resolved. So I wait a month or two and send the bills back marked
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"Not at this address, please fsck off." and then eventually call them
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back and go through the whole process again. Lately I just explain to
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the phone jockeys that I know it's not their fault and I'm not mad at
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them and it's just not their day because I'm about to give them hell.
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Then I give them the opportunity to have me yell at their boss which
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they seem all too happy to do.
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At least it gives me a positive way to vent my aggressions and it's a
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lot cheaper than seeing a therapist.
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Perplexed,
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Elias
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bitbitch@magnesium.net wrote:
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>
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>So I get a check from Pac Bell today (SBC as they're called now).
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>Turns out, they went to the trouble of printing out, signing, sealing
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>and stamping a check just to refund me for a whole $0.33.
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>
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>[...]
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>
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