116 lines
5.8 KiB
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116 lines
5.8 KiB
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From fork-admin@xent.com Mon Sep 30 13:52:49 2002
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28 Sep 2002 16:21:17 -0000
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From: Chris Haun <chris@noskillz.com>
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To: Gregory Alan Bolcer <gbolcer@endeavors.com>
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Cc: FoRK <fork@spamassassin.taint.org>
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Subject: Re: EBusiness Webforms: cluetrain has left the station
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Date: Sat, 28 Sep 2002 12:21:17 -0400 (EDT)
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I'll agree that webforms are a pain in the ass, however it would seem to
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me that the problem with passport is the same one you noted with the
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autoform function, providing more info than you want to. That and some
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entity would be holding the passport info, thus have all that data in the
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first place.
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Personally i'd never trust them not to at least use it internally to
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market to me, if not sell/rent out. Just think of the ability
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they'd have to build a profile for you since everything you went to was
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tracked to you. And thats just the marketing side of it.
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Chris
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On Sat, 28 Sep 2002, Gregory Alan Bolcer wrote:
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> What's wrong with doing business over the Web? Web forms. There's
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> promising replacements forms, but this is the current state of the
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> industry:
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>
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> o You find something that you want to fill out. It's a partnership form,
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> a signup for a Web seminar, a request for more information, anything.
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> o You start wasting time typing in all those stupid fields and spend
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> about 10 minutes going through all their stupid qualification hoops
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> just to get a small piece of information , whitepaper, or a callback
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> when halfway through, you start to wonder if it's really worth your
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> time to forever be stuck on their stupid prospect list.
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> o Pull down tags are never put in order of use instead of alphabetized.
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> I was on a site just now that had every single country in the world
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> listed; the selection of your country was absolutely critical for you
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> to hit submit, but due to the layout, the "more>" tag on the second
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> row was offscreen so it was impossible to select any country except
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> about two dozen third world countries.
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> o Even worse, ever time you hit submit, all forms based things complain
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> about using the universal country phone number format and will cause
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> you to re-enter dashes instead of dots.
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> o When you get something that's not entered right, you will go back and
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> enter it right, but then some other field or most likely pulldown will
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> automatically get reset to the default value so that you will have to
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> go back and resent that freaking thing too. Finally after all combinations
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> of all pulldowns, you may get a successful submit.
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> o You wait freaking forever just to get a confirmation.
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> o Sometimes, like today, you won't be able to ever submit anything due
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> to it being impossible to ever submit a valid set of information that
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> is internally non-conflicting according to whatever fhead wrote their
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> forms submission.
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>
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> What's wrong with this picture? The company is screwing you by wasting
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> your time enforcing their data collection standards on you. I'm sure there's
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> someone in that company that would be willing to accept "US", "U.S", "USA"
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> "United States", "U of A", "America", etc. and would know exactly which
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> freaking country the interested party was from instead of forcing them
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> to waste even more time playing Web form geography.
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>
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> I'm starting to see the light of Passport. You want more information? Hit
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> this passport button. Voila. IE6 and Netscape 6,7 have pre-forms sutff,
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> but I always turn it off because you never know when there's that one field
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> that you don't want to submit to the person you are submitting to that
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> automatically gets sent, i.e. the privacy stuff is well beyond the
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> average user who will get screwed on privacy stuff.
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>
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> So, if crappy forms-based submission is the state of practice for
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> business enablement on the Web, I can't see this whole data submission
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> and hurry up and wait for us to get back to you business process as
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> working all that well.
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>
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>
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> Greg
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>
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