128 lines
5.1 KiB
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128 lines
5.1 KiB
Plaintext
From fork-admin@xent.com Tue Oct 8 10:56:40 2002
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17yjMg-0005XL-00; Mon, 07 Oct 2002 21:40:51 -0400
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From: "Geege Schuman" <geege@barrera.org>
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To: <johnhall@evergo.net>, <Fork@xent.com>
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Subject: RE: The absurdities of life.
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Date: Mon, 7 Oct 2002 21:39:39 -0400
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what takes time and money: noting the amounts of each correction and basing
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the refund delivery method on the amount. yesh, it's silly to spend $.37 (+
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labor and materials) for a $.02 refund, but maybe the only alternative right
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now is to create dichotomies that require even more time and labor - or keep
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the money (see john hall below). your mailed refund is a function of bulk.
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in jax we're on the verge of firing at&t cable for horrible customer service
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and over-charging. what will probably happen: if the amount of overage per
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customer is significant (say $30 or more) the refund will go directly to the
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customer. If it's less, the combined total amount will go to the city as
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lump sum settlement.
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in your case, maybe all the customers could vote on line where they'd like
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their lump sum to go. of courese, they'd have to be notified by mail first.
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:-)
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-----Original Message-----
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From: fork-admin@xent.com [mailto:fork-admin@xent.com]On Behalf Of John
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Hall
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Sent: Monday, October 07, 2002 5:02 PM
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To: Fork@xent.com
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Subject: RE: The absurdities of life.
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They are legally required to do that. I got a similar check because an
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insurance company didn't pay a claim quickly enough. It might have been
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$.02.
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Although they spent lots more than $.33 to mail you the check, the
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alternative seems to be to keep the money. Do you really want companies
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to have a financial incentive to over-bill you 'just a bit' so they
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could keep it? For a company with millions of customers, $.33/customer
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starts adding up.
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> From: fork-admin@xent.com [mailto:fork-admin@xent.com] On Behalf Of
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> bitbitch@magnesium.net
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> So I get a check from Pac Bell today (SBC as they're called now).
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> Turns out, they went to the trouble of printing out, signing, sealing
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> and stamping a check just to refund me for a whole $0.33.
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>
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> They easily spent more than this just getting the materials together.
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> Why the hell do companies bother to do this crap? I mean, isn't there
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> a bottom line in terms of cost effectiveness? I don't think I missed
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> the .33, but I sure as hell would have appreciated lower rates in lieu
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> of being returned pennies.
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>
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> I'm truly stuck on this though. I don't know whether to frame the
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> check, burn it, or cash it in. Maybe I should find a way to return to
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> sender, so they have to spend -more- money on giving me my .33 dues.
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>
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>
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> Does .33 even buy anything anymore? Funny bit of it, is I couldn't
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> even make a phone call these days.
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>
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> *boggled*
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> BB.
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>
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> --
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> Best regards,
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> bitbitch mailto:bitbitch@magnesium.net
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